Precise Solutions

Privacy Statement

 

Privacy Statement

Last updated: March 2026

 

This Privacy Statement is with regard to the collection, security, use, storage, disclosure, handling and discarding of personal information that Test Takers share with Precise Solutions when they use our services and/or products during a test session.

At Precise Testing Solutions, we are committed to protecting your privacy and to safeguarding your personal information. We do not, under any circumstances, share your personal information with any third parties except with your written consent or if required by the order of law.

You can use most features of our website and services without having to give us any personal information about yourself. However, in some cases, in order for us to deliver some aspects of our services and to grant you access to some features of our website, we need to collect some information at login, and during the test session for verification of your identity and validation of your information. In such instances, we do exercise utmost caution to protect your personal data. Your personal information including your login, contact information, your answers to questions, and all the other files and fields associated with your profile, authentication, test session performance and behavior, and test results are encrypted and confidentially stored on our secure servers in Canada.

No part of your contact information or personal data will be used for any purpose, shared with or sold to third parties.

Collection of Personal Information

Precise Solutions collects Test Taker’s data in order to confirm the identity of the individual taking the test. Precise Solutions conducts video and audio recordings in order to monitor behaviour during the test to support the academic integrity of tests and the reliability of the scores.

 

Consent from Users

The user’s consent is obtained every time Test Takers use Precise Solutions’ products and services. This ensures that users are provided the relevant privacy policy and terms of service with details on why such information is being collected, and give their consent before using the service.

Our Privacy policy provides further details on the “What” & “Why” of the user’s information being collected.

We securely collect or store:

  1. Test Taker’s personal contact information – name and e-mail address – will be collected during the login.
  2. After login, Test Taker’s photo, and the picture of their ID Card will be taken.
  3. During proctoring, Test Taker’s webcam and computer screen and anything in their immediate surroundings within the range of their webcam and microphone will be monitored, viewed and recorded.
  4. Name of the educational institution at which the Test Taker is enrolled or is writing the test for may be collected.
  5. The answers given to the test items in any form such as clicks, text, audio or video will be recorded.
  6. Still screen-captures will be taken of Test Taker’s face and their screen during the test.
  7. Audio and video recordings of Test Taker, and their screen during the test will be made.
  8. Hardware and software version details (background process list and system configuration information).
  9. Chat history between the Test Taker and our support personnel will be stored.

We do not collect or store:

  1. Credit Card information
  2. Date of Birth
  3. Health Information
  4. Social Insurance Number
  5. Keystroke Data
  6. Physical Address

Data Deletion & Retention

Our default retention policy for Data collected from proctored activities (including biometric data) is for up to one year after a session is completed and for identity profile and data collected for identity verification purposes (including the biometric data we use to create identify profiles) is for up to two years from the time the identity profile is created in our Platform or, as configured by the applicable client.

After the end of retention period, we will automatically purge (delete) personal information from all our systems, and maintain only the minimal amount of data required for billing and necessary business purposes and legal compliance. In most cases, this means the bare minimum, non-identifiable data, stored in an anonymised format that may only, be used for research and development. No data are shared with third parties.

All data including the recordings made during the test will be stored for a period of one year only and will be both digitally destroyed after this period.

 

Security of Personal Information

Use of some of our Internet-based services require that you grant access to your computer microphone and/or your webcam or that you upload information on to our servers such as your photograph and the photo of your ID Card. In all these cases your permission is required. You will be clearly instructed how to grant such access and permission.

Precise Solutions is committed to protecting the security of your personal information. We use a variety of security technologies and procedures, and industry standard protocols to help protect your personal information from unauthorized access, use, or disclosure. For example, all your data and the personal information you provide are stored on computer systems and servers with limited access, which are located in controlled and secure facilities. When highly confidential information is to be transmitted over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. However, you should be aware that we do not control the security of your own equipment you use for the test or the network or Internet connection you use to access our services and/or products. As a result, any information you transmit to us through the equipment or internet connection you use, fall within your own responsibility, and you transmit at your own risk.

As a cloud-based company entrusted with our clients’ most valuable data, we have set high standards for security to ensure that our security practices provide a recognized industry standard of security measures. As all users and clients are concerned with their data and its security, Precise Solutions has devised and rigorously implements security controls in all our operating procedures.

Areas covered in our security controls include:

  • Data Security:how we set up information security and data protection controls
  • Access Control:who has access to our platform operations and how access is managed
  • Data Backup:how data is kept safe and stored in the event of adversity
  • Software Development:oversight of the development effort around our platform

We understand that continuous employee awareness and understanding is vital to the continued maintenance of our security controls and have involved our employees in regular training and supervision.

Use of your Personal Information

Except as otherwise described in this Privacy Statement, personal information you provide to Precise Solutions when using our services will not be shared outside of Precise Solutions or its controlled subsidiaries and affiliates without your permission.

Personal information you submit to Precise Solutions will be stored and processed in Canada and no other country. If you do not reside in Canada, you must be aware that by submitting the information, you consent to any such transfer of information outside of your country.

We may also disclose your personal information in the following situations:

  • When we believe it is reasonably necessary to comply with laws and regulations, or in response to a subpoena, court order, or other legal processes.
  • To protect against misuse or unauthorized use of our Services, or to protect the security or integrity of our Services or any facilities or equipment used to make our Services available.
  • To limit our legal liability and protect our property or other legal rights, or the rights of our clients and test takers.
  • To address actual or suspected fraud or other illegal activities.
  • In the case of any merger, sale, acquisition, bankruptcy, liquidation, or other transfer of assets involving the company, any of your personal information which remains on the company’s servers at that time,

We may also seek your consent for additional disclosures of information, including your personal information, and will share it only as described to you.

 

International Data Protection Compliance

Precise Solutions strictly adheres to the provisions of EU General Data Protection Regulation (GDPR) and all relevant Data Protection Legislation, ensuring all personal data is handled in line with the principles outlined

By using Precise Testing Solutions’ services and products, you acknowledge understanding of this Privacy Statement and agree to its terms.

This Privacy Statement has been prepared in accordance with the Privacy Act of Canada 1983 and Personal Information Protection and Electronic Documents Act 2000.

Please be aware that this Privacy Statement will be frequently and regularly updated in order to include all updates and changes conducive to better protection of your personal information.

 

Contact Information

We welcome your comments regarding this Privacy Statement. If you believe that Precise Solutions has not adhered to these privacy principles, please notify us by email at the following address:

info@precisesolutions.com

We will use commercially reasonable efforts to promptly investigate and correct the problem.

You may view the complete terms of data security, retention and deletion in our IT Security Policy.